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| - I started with Canyon Pointe in 2007 and up until October of 2013 would have given this office 5 stars. Since Dr. Chad left my experience has been the complete opposite of pleasant. My most recent visit to Canyon Pointe ended with me in urgent care, barely able to swallow or breathe for nearly five hours due to asphyxia. I went in to have a filling replaced and Staci Gardner worked on me. She gave me a shot of lidocaine and came back about 15 minutes later to begin. I told her my heart was racing and I felt kind of queasy and that I normally do not feel this way in response to a numbing agent. She responded by saying the shot contained epinephrine. I told her that I was highly sensitive to stimulants, as in I cannot have any caffeine, chocolate, etc. She proceeded to drill and I could feel it so she gave me a second shot. Another 15 minutes later and I could still feel it when she drilled so she finished the filling by hand. The entire visit from walking in to walking out was very quick (less than 45 min) and as I checked out with the receptionist I could feel the numbness creeping down into my throat and I noticed my speech wasn't completely normal. I told the receptionist that I felt queasy and she recommended that I "eat some food, drink a bunch of water or go to the gym and do some cardio" to get it out of my system. I wondered if she had ever had a filling before, most people know you can't eat immediately after such a procedure because your mouth is numb. I drove home (five minutes from the office) and knew I couldn't eat but reached for a bottle of water. I took a big gulp and all of it came gushing back out my nose. My throat had continued to swell shut and I called a friend only to realize my speech was so impaired no one could understand what I was saying. I ended up texting with a friend who called Canyon Pointe for me to explain the situation and their response was that if I could not breathe then go to the emergency room but if I could breathe but not swallow, to come back to the office. I drove back to the office and when Ms. Gardner took a look at me and realized I couldn't speak properly she said yeah you have asphyxia you need to go to the ER. I drove myself to the nearest facility which was an urgent care. I sat in front of the nurse as she called the office and spoke to Ms. Gardner to ask what I had been given. Lidocaine was the answer. "Anything else?" the nurse asked. Ms. Gardner responded that I had only been given lidocaine. The doctor came to see me and was about to give me a steroid shot. I explained the situation as best I could, remembering the Ms. Gardner had mentioned something that started with an E. "Epinephrine?" the doctor said. "That's it," I told her. The doctor instructed the nurse to get the dentist back on the phone immediately and ask her again what I had been given, because they were about to give me a steroid shot. (Basically the same effect as the epinephrine and would have put in a world more hurt than I was already in). Only when pressed specifically did Ms. Gardner then admit I had been given not one but two shots that contained lidocaine and epinephrine. It was nearly five hours before I could breath and speak normally. I went back to the office and everyone was gone but the receptionist. I told her I would like to speak with someone about having the urgent care bill covered and she said she'd have the office manager get back to me. I never got a phone call, no follow up, no checking in to apologize for the horrific experience or see how I was doing following the appointment. Several weeks later I took the bill in and spoke with the office manager Tiffany, who took weeks to get back to me and did so by sending a two page legal document they wanted signed in return for them paying the $308 bill. The stipulation included that I not make any "disparaging remarks." I emailed her back to remind her the amount they were offering was off by $70 and I never heard anything from them after that.
Needless to say, I have since found a wonderful new dentist who was referred to me by a friend who also had a very negative experience with Canyon Pointe. Accidents happen. I do not personally blame Ms. Gardner for what happened, although I feel things would have turned out differently had she paid attention to my statement about my sensitivity to stimulants. On a separate note, her flat out dishonesty with the urgent care nurse in regard to what I had been given put me in a potentially lethal situation had I been given the steroid shot. The way that the staff dealt with this issue after the fact is in my opinion incompassionate, beyond unprofessional and warrants the attention of whatever organization grants permission to operate such a business.
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