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  • The place itself is clean and convenient even with all the new traffic on South Blvd. Here's the drawback: 1) the passport pictures could be more of what you want and not what they deem Dept of State will accept. 2) Ordering currency online will result in a fee. Call it in and more fees. This system forces you to walk into a store front so I guess they can upsell you. I'm like my word.... I'm not my grandparents. Let's just be real this set up caters to a certain population/generation. And guess what else... I may not be the target group but, "Hello!!! We are here buying your membership." and I don't always want to be inconvenienced with a phone call and a trip when I can click and do it myself online. 3) Only way to waive the fee, online, is to exchange $1000 USD to whatever. Increment minimums are purchase at least $200 in USD so I asked for $100 in Euros and Krones. Well, I had to bump up because we didn't hit $100 after the exchange. So up to $106 and $102. 4) The passport holder with RFID protection comes in nice colors but overpriced. I was okay with getting 1 because it was lime green but the kid found a nicer one in JCPenney for 2/3 less than what AAA charges their members. Well, JCP won. 5) We were able to correct the Danish Krones to Norwegian Krones with a simple phone call and I still received my money the next business day. Now, that's nice. They buy back whatever you have EXCEPT no coins. Beware: The 800# folks & online says it'll be 2 days. All in all, I think the service is 5 stars as the ladies working here really want to help and make themselves available. 0 stars for the antiquated process of all things in person 3 stars for the options that are available 3.5 stars for the exchange rate 1 star for trying to always upsell. Sheesh. Worse than a car dealership.
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