| rev:text
| - I just received the worst service I've ever experienced. I wish I could give this zero stars.
I called in to make a simple takeout order. When the person picked up the phone, I asked to make a takeout order and was asked to be put on hold right away. Then, I asked whether the oyster special was available for take out. She didn't know the answer, so she asked and let me know that it's dine-in only. I started placing my order: scallops, fish and chips, and mixed seafood pasta.
At every stage of the ordering process, there was a snag.
I asked for the scallops, and the person on the phone kept asking me to repeat myself. Then she asked me to give her the full name of the dish. Whatever, it was no big deal to give her the full name, but I shouldn't have to give her the full name (shouldn't you know your own menu? There's only one scallop dish). "pan seared dry scallops," I said. She struggled to find it. Eventually she advised that the item is actually no longer on the menu and that I must be looking at an old menu. I asked how I could access the new menu and she said it was on the website. I was on the website at that moment and she didn't bother to go on the website to check that she was wrong. She suggested that I order the scallop risotto instead. Fine, I'm flexible.
I tried ordering the fish and chips but found out they were for lunch only, even though if you go to this page (http://dianasoysterbar.com/menu/) it shows as a main. Let me point out that if you go to this site http://dianasoysterbar.com/menu/dinner-menu/ it's a different menu, but still apparently an old menu.
Ok, fine, I'll order something else. I was being patient.
Next I tried ordering the seafood mixed pasta, but that was also no longer on the menu.
So...what IS on the menu???
I ended up choosing completely different items that were on the menu just because I wanted to get this over with. I had been on the phone for over 8 minutes at this point.
She took down my name and number, and then asked for my credit card number before even letting me know the total. She said she needs my credit card number just in case, since it was such a big order. I advised that I would be paying in cash, I'd be there in 20 minutes, and that I would like to know my total. I was put on hold again. I didn't realize the total would be as much as it was (since there are no prices on the online menu, not that the online menu was very useful anyway. I didn't expect the scallops to be over $30 since I originally wanted just the appetizer scallops and she didn't give me any prices of the new items that I had ordered instead of the discontinued items. I cancelled two items and she still insisted that I give my credit card number because apparently in the past people have ordered and never shown up. That's not my problem. I would understand if the dollar amount was higher, but after I had taken 2 items off my order, the total dollar amount would have been maybe $40, maximum.
At this point I had been on the phone for over 10 minutes. It was a painful experience from start to finish, and instead of trying to get her to take my order without a credit card number, I decided to cancel all my items and take my business elsewhere.
This was my first experience with this restaurant and needless to say, I do not recommend it, and I will never try ordering from there again.
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