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  • I've cooled my heels for 8 months on this review because I didn't want to be too rash in my immediate spouting of vitriol, but it is still one of the top three worst experiences I've ever had in a retail environment. We spotted an orphaned Nissan Leaf here and we had specifically been looking for one, so I dropped by the morning I saw the car available and was given a test drive by a friendly salesman. He didn't know much about the car, since they have a Leaf specialist who works there and usually handles the Leaf sales. No problem. We sit down to write up the contract, and since it was a hard car to find I was willing to pay full retail and would have signed the contract and been out of their hair. But no, we started the famous, "Let me go talk to my manager," game. First, he brought me a contract with an extra $5K added. I looked at him like he was crazy and told him there was no way I was paying a premium for the car. So after passing through the revolving door to his manager's office a few more times, they finally took off the premium. Then came the lease fiasco. Nissan figures the lease on the Leaf with the $7,500 taken off up-front, since they receive the tax benefit. I knew this, and Nissan knew this, but none of these bozos had a clue. So another 45 minutes later they come back with a $700/month lease payment. If I were buying a Mercedes, maybe, but not a Nissan. They left the $7,500 in, even after I explained their mistake to them. And while they were figuring up their confused numbers, the finance manager came out to talk to me and called my Honda Fit a grandmother's car. Now I'm no sales expert, but it's generally not a good idea to insult the people who are potentially giving you $36K. Needless to say, after three hours in their dealership I walked out in disgust and found another, better, Leaf at Avondale Nissan where they were better informed, friendlier, and they didn't make 500 trips to see their manager.
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