After I posted my initial review, the owner of the salon, Sam, personally contacted me and gave me his personal mobile number. We spoke about my experience in detail and he offered for me to come back for a re-do. I have to say, this time around I had a pleasant experience from beginning to end. The finished results were flawless. The business' response to their unsatisfied customer, combined with the quality of work, boosted them up to 4 stars.