Here's the deal. They switched to one day a week pickup (even though when you login to your account is says Saturday and Sunday for waste pickup), and they will not pickup any trash bags sitting right next to the can.
So I call up and say, well not everything fits into the can. They say, "leave it for bulk pickup, which comes AFTER the first truck." OK, I say.
So I leave out a few bags for bulk pickup and no one ever comes to get them! This has happened twice and customer service gave me the same "bulk pickup" line both times, with no one ever coming...