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  • Meh. Came here again on a busy Saturday night around 8pm. Maybe since I had such an amazing first experience my expectations were too high. Customer service was seriously lacking. The front desk girl was a little standoffish. I Just didn't feel welcomed. There was a mother with 3 kids that came in after me that was visiting for the first time asking general questions about signing up, price, etc and definitely got blown off. I'm not sure if the staff doesn't get breaks or if they get comfortable with the high amount of regulars that are there but 2 of 3 front desk girls were eating behind the service desk and 1 of the 2 employees in the track area was literally walking back and forth with a carry out tray nibbling with not a care in the world. Not professional... I really wish they could be more detailed and clear about what age group and experience levels should race with adults. A girl who looked about 12-14 raced with us- it was her first time and definitely was creating safety hazards on the track. I'm barely decent on the track but geez. Girl was all over the track and many drivers had to keep braking and almost collide with her because she was riding the middle. She probably completed about 3 laps versus the average 7-9 so her being on the track was a serious issue. The boyfriend paid for 2 games, I refused to stay for another so we will be returning for another round (no refunds). hopefully I get a better experience next time.
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