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http://www.openvoc.eu/poi#funnyReviews
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http://www.openvoc.eu/poi#usefulReviews
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  • Take caution or it could be a costly lesson! I recently had a minor gas leak that was identified by SWGas as a leaky key valve in my indoor fireplace. SWGas completely disconnected my service and gave me a number to call to get the names licenced plumbers to repair the valve. Empire was on that list. Jason came to our house, "evaluated" the situation, and told us we needed to have a building permit that Empire would pull for us ($350--which were told from the building inspector who came later was priced high), a pressure test ($330) and the fix would be to cut into our wall and repair the leak in the valve($970). $1650 not including repairing the wall they would have to destroy to replace the key valve. They collected 50% immediately even before any work was even started. Jason then sent Aaron to actually do the work.He capped all gas lines, ran a pressure test, cut the hole in the drywall and then announced that it wasn't the key valve that was leaking but rather a $20 flex hose that was easily accessible from the panel on the fireplace (no need to cut into the wall). It was repaired within minutes. Cost? still $1650! I asked for a reduction in the $970 repair cost since the valve was not replaced or repaired in any way. They refused to give me any credit for work they DID NOT DO indicating that I signed a contract to "open the wall" and "fix the leak" so the $970 repair still applied even though they didn't have to repair/replace the valve. We later found out from SWGas that a building permit and subsequent inspection ($350 charged by Empire) would have been eliminated with a simple waiver from Empire indicating the key valve was not leaking and the flex hose was repaired. Empire unnecessarily ruined my wall which now has to be repaired. I was charged for work that was not done. We have notified SWGas and they have indicated they will be opening an investigation into this case.
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