I come here a lot as I live really close by. It's a solid go to spot, but only when you have time to kill. In fact I'm currently sitting at this location and after 2 hours I am just getting food that was order an hour ago.
The food is actually really good. It makes Hickory Tavern look and taste like a cheap roadside McDonald's in the middle of BFE. Just be prepared to wait your ass off for it. Of course having 100+ beers on draft is awesome, and delicious wings are great, but not when I have to wait 1 hour to get it.
Advice: MANAGEMENT...Hire more staff, hire better staff, improve processes in general. Try to define the reasons that it's taking people over a reasonable amount of time to get food and drinks.