It was friends birthday last night and I decide last minute that I would grab him a cupcake from this cute little cupcake stand right outside of my room.
Some of the cupcakes had little descriptions and some of them didn't including the one I selected.
The sales woman goes to the back counter and packaged a cupcake and from where I'm standing I can't see what she's packaged. She brings it up and it's not the cupcake I wanted so I ask, "are you out of the one with pink frosting dipped in chocolate?" then her demeanor which wasn't great to begin with went from ok to crap - she says, "this isn't the one you wanted? You said with hearts." then I tell her the one I selected had a heart candle in it..
Without boring you too much with specifics, this went on for a minute and at one point she was YELLING at me because she couldn't "see" which one I was pointing at and describing in great detail.
Finally, after being berated in front of a large-ish crowd - I've had enough! What I should have done was walked away but I was committed to this Birthday cupcake.
I stayed calm the entire time and was polite in the way I responded her. I was under the impression that she was there to help me but instead she continued to yell at me.
I say to her "excuse me you're being extremely rude!" she then snaps back with, "yes I am right now." - At this point I am floored. All I had wanted was a cupcake.
I get the cupcake I want and leave.
I won't be returning. Even if the service wasn't horrible the cupcake wasn't great either it was dry and the icing was way too sweet. The cake wasn't even Duncan Hines quality, With service that bad you would think that their product would be delicious.
Obviously I would give 0 stars if I could.