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  • *7th and Bell Location* Today was my first visit, and unfortunately my last. I walked in and immediately felt uncomfortable. There is no warmth in the office, the receptionist barely said hi. I was also asked for no ID- which is strange in the medical field when receiving any kind of treatment. I had made the appointment online for a "checkup" which the dental offices I had been with, prior to moving here, includes your cleaning. I was taken to one room to do an X-ray while standing up- which was fine. No big deal. Then I was taken to another room to do bite wing X-rays. The last dentist I went to had one area for X-rays and had the ability to do bite wings while in the treatment chair. I was then taken to the treatment room, where I thought my teeth were going to be cleaned, but they were not. The dentist came in, and looked at my teeth, told me what needed to be done and so on. Then a hygienist came in, which then I thought she was going to do the cleaning, but she also did not. She used the tool to check my gum pockets, and that was it. Told me what also needed to be done, but there was no teeth cleaning at all. The I asked the dental assistant Karen, if they were going to clean my teeth, and she said no they would have to check to see if the two hygienists had any openings, for cleaning which seemed completely crazy for what I thought this is what was supposed to have been scheduled. I then was walked into the Office Managers office to discuss my treatment- she was very nice, but the cost even with insurance and the work needing to be done seemed a little over the top. The main thing that bothered me....Cleanliness. The place was very DIRTY. Floors looked like it had never been mopped, or cleaned- mind you this is at 9 in the morning. The carpet in the hallway looked like it hadn't been vacuumed. Including equipment dirty. Also, in the treatment room, they are storing oxygen tanks??? The last dentist I had before here, everything was extremely clean and sanitized. The keyboards in the treatment rooms even have plastic on them. Everything I had been used to over the years was completely opposite of what I experienced. For any owners that read this, please Update the equipment, especially how the X-Rays are done, the waiting room should feel more inviting, especially new patients should feel more welcome. I'm not trying to sound uppity or high maintenance, but that office needs a good face lift. The pictures on Google if the office is NOWHERE near what the office looks like.
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