We seem to have arrived at exactly the right time, about 9:15, and immediately got a table. Afterwards every time I looked up the on-deck bench was full. Our order was taken promptly but there was a bit of a delay before it came. I had the Works Skillet and my wife had a California Crepe. We thought both of them were delicious, and there was plenty to eat. So much that about half of our order came home in a box. It was open seating and a bit noisy so don't expect much privacy, although that wasn't a big issue with us. The staff was courteous, and prompt with the extras we asked for. The cashier was, to use and old phrase, "bubbly" while checking out a line of people, a trait that we found refreshing for such a busy place. We were very satisfied and agree that they lived up to the positive reviews that we used to chose them.