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  • Two years ago, my sister wrote a review about this location and emphasized how our entire family has bought cars from this dealership for decades. She was speaking the truth; we have been customers of this dealership since they were smaller and across the street from S&D Coffee. We have bought countless cars from them and have sent our entire extended family to them. She mentioned that we would not look for service elsewhere. While I wouldn't have expected in a million years that she was wrong, she was. Over the past couple weeks we have seriously considered purchasing a new car from this location. The sales guy we dealt with was very nice, helpful and patient (hence the one star). We visited multiple times trying to narrow things down and talked a lot via telephone. Tonight we spent time trying to reach a deal and we were literally shown the door. We were interested in two different cars with slightly different prices. We took all the information offered by the dealership and made a counter on one of them (it wasn't even a crazy request). The sales manager came out and while he thanked us for showing up, he literally cut us off at the knees and did not entertain any further deals OR revisit the other car we were looking at. We have NEVER been treated like this in all of our car buying experiences. Perhaps they were upset we had compared prices from another dealership? It's not like we did it on purpose (it's not our style but what smart purchaser wouldn't anyway?), but we have looked at this particular car for a while and have visited various dealerships depending on where we were at the time; other numbers just came with the territory. We ultimately ended back up at this dealership because we are LOYAL customers even though their prices were slightly higher but that was the wrong decision. This sales manager was not interested in selling a car or even respectfully dealing with us. Simply saying thanks doesn't do much when your undertones are rude. Even if the dealership was unable to meet what we wanted, they could have dealt in a MUCH better manner and not made us feel as if our business is worth nothing and we asked for the moon. Decades of loyalty thrown down the drain in an instant. Literally. An ENTIRE family of customers will never visit this place again. They must have sold way too many cars this year and got their noses on cloud 9. Good for them. As for me, all I can say is: thanks Mr. Sales Manager, thanks.
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