From the outside, it's not very impressive. Once you enter, though, it looks like a pretty fancy hotel. Yes, the prices seem exorbitant to those who are not used to paying $270+ per night in a city that isn't generally thought of as a tourist destination in April. But, considering that everyone around here charges about the same, I guess they can charge that much and still be at capacity.
The front desk staff has been friendly thus far. I haven't ordered any room service and doubt I will, so I won't be able to comment on that.
There were both a nice desk for work and two nightstands in my room along with my two queen sized beds. The linens were super nice.
I was offered the "Green Initiative" deal where if you don't have room service to come and make your bed every night, they wil give you a $5 gift card to use at any of the food facilities in the hotel (which just so happens to include the Starbucks downstairs). Um, yes please. And yes, that was a reason that bumped them up from a 3 to a 4 star rating.