As we were ready to make a purchase last week they had a problem with there systems being down. There was no managers on the floor for the first 45mins. They left all there sales people to deal with the problem which the sales team was very nice. Finally when we got a second option on how we could make our purchase after over an hour of waiting. We went through with the purchase with cash. They were suppose to email the receipt because they couldn't print anything being the system was down. Never got the receipt. Well major problem for me. Went to assemble the item purchased and I was wondering why the screw just kept falling out. Why cause the wood was already stripped and damaged. The lady in customer service said I could call the manufacturer have them send replacement piece. I was all why would I do that. I want to return this defective crap. I would be concerned that it just gonna be a problem going forward. I rather not. So here I'm going to return then they tell me I have to wait up to 2 weeks to get my payment back. That's just straight crap. Needless to say the entire experience is an inconvenience. I would never purchase from them again. For a person to pay with cash and you tell them you gotta wait up to 2 weeks to receive your payment back in check. How do I even know that I'll receive my payment back. This company is just straight bull.