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  • I called on 19 Sept 2013 at 1500, 15 mins after my tenant dropped the bombshell on me stating the garage door buckles, and asked if they could have someone come out to give me an estimate, and to install a strut on my door. Unfortunately, they were booked and could not come out until the next day, and I had an early a.m. Flight back to the Bay Area. Nat was friendly, personable, and told me to call back whenever I can, and he would do whatever was needed to resolve my door issues. When I returned back to CA., I called Door Doc again and asked Nat to send a tech to my rental in Surprise whereby he could meet my relative who would remain on site to oversee the repairs. David came over, and I spoke with him over the phone. He was professional, efficient, and explained what the issues were: two struts to secure two cracked panels, one additional spring to compensate for the additional weight of the new struts, one new hinge, and that should take care of the problem. In 45 minutes, or less, David was done, and he stated the door was now in tip top condition(he checked everything else!) The bottom line: Another company (who shall remain unnamed) 'might' have been cheaper, BUT Door Doc FOLLOWS through, is possibly alittle more costly, BUT I got what I needed done, have peace of mind, the staff was courteous and professional, and Door Doc CARES what experiences the customers have with them! The adage 'You get what you pay for' is still very true today! I got BOTH a good product, and excellent service. Shame on any business that would provide anything less than that! Thanks again, Door Doc, and staff members Nat and David!
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