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  • I am writing a complaint against USA Auto. I depend on yelp because i am not knowledgeable about auto shops. When i read USA auto's 5 star rating, it convinced me to have my car serviced with them. I went in for a simple oil change, but what i received was a nightmare!!!! After USA auto serviced my car, as i was driving home my check engine light came on. As i continued to drive i saw smoke coming from my hood, so i pulled over because i thought my car was on fire. I lifted my hood only to see oil splattered everywhere. I immediately towed my car to USA auto. I was ignored, treated like a naive girl , and they refused to help me because they said they were not responsible for my mis fortune. So my car was towed back home. I have been taking uber to and from work for the past month. I spent over $500 on uber for the past month . tried to contact the owner and the front desk guy said he is not allowed to give me his number so i called the other USA auto location and they had no problem giving me his number..something shady going on right??.. Well finally got a hold of "John Summers" he towed my car back to the shop and said it was the oil since i purchased my oil separately from auto zone. He wanted me to contact a billion dollar company Castrol which i highly doubt it was them. USA auto hires a bunch of unprofessional guys who have no knowledge about Cars. So my car had been sitting at the shop for over a month. It took me 2 weeks to get a hold of the owner again and he wanted me to sign a paper before he would tow my car back to the house.. Which i refused to sign!!! When me and my bf went in to give the address on where to tow the car. The two guys (front desk and Juan)were laughing. As you can see in the camera when we walked in.. This place is a mess and i will never recommend anyone to come here. Please save the headache and pay a little more and go somewhere professional. USA auto is run by the same person from purfect auto. They just changed the name so they can get more business. I am at ends with being inconvinced and paying for a problem that i did not create!!
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