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http://www.openvoc.eu/poi#usefulReviews
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  • I was so disappointed by my experience at Show Lab that it prompted me to write my first review on Yelp. As a long time user of Yelp, I have found the site very useful and accurate. If I had seen the overall rating for this business first, I never would have walked in the front door. I took my 3 year old Victorinox suitcase into the store because the handle was partially broken. First of all I was told the suitcase was no longer under warranty, which I later found was NOT TRUE. All Victorinox luggage has a full global warranty for 5 years and then a limited warranty for years 6-10. I was quoted a price over $100 and told it would take 4-6 weeks because they needed to order the part from Victorinox. Much to my surprise when I picked up my suitcase, the handle installed was clearly not even a Victorinox handle. The swivel feature, branding, and pull out name plate were no longer part of the suitcase. The handle is so cheep, it feels like it is going to break after a few uses. I'm now stuck with a suitcase I will not even use.
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