I got the best mortgage rate I could get through RoundPoint and thank them for that. The person assigned to me was very helpful, answered all of my questions along the way, and was able to work with me throughout the process. They kept me informed and I got all of the information I needed from them (when I needed it). The entire process was simple and straight forward. I needed a quick turn around on my mortgage and they were able to do so in the short time frame.
As an online company, I do not see any difference between using them and some big local bank such as Wells Fargo. I asked my agent what their plans are with my mortgage and they replied with they would simply sell it within a year to a large bank. So as long as you can bear through the process of dealing with an online mortgage company, I strongly suggest it to ensure you get the best available rate.
Overall it was a good experience with them and everyone that worked on my mortgage was very helpful and knowledgeable. I would use them again to re-finance my house, assuming they continue to have the lowest rates available.