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  • If I could give a lower rating I would. I own two homes. One in CA and one here in Las Vegas. I spent around 10K on carpeting and less than a year later, I've been calling to have some areas looked at that require repair. Not once, but three times Empire has failed to make the appointment they scheduled. Always some excuse and I have contracted someone else to fix what Empire couldn't do right in the first place. I will tell everyone I know that the commercials about Empire are false and that their commitment to service is very disappointing! Empire does not value their customers whatsoever.
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