| rev:text
| - Let me just tell you about the horrendous experience we had buying a truck here. My husband had been looking online at the inventory and had picked out a truck he liked, contacted a salesman, and set up an appointment to buy it. First of all, this dealership is over an hour away from our house, the Mesa location would have been much closer. I'm not really sure how he ended up talking to someone at this location. It turns out the truck had recently been moved to the Mesa lot, and I encouraged my husband to just go there. He felt bad because he'd already been doing business with someone from the Bell location and felt bad denying him the commission. Whatever, obviously that part was our fault. They move the truck to the Bell store, and we go there. We have two kids, so I tried to carseats in the truck to make sure everything works, then have to reinstall them back in our car. Again, whatever it's part of the car buying experience. We spent over two hours getting all the paperwork done, in the meantime our toddler is going crazy because she's bored and wants to run. In the end, we sign the papers and take our truck home. Yay! But wait, a week later, we get a text from the salesman letting us know that the truck we're actively driving out of town, isn't actually our truck. Apparently, due to our credit, we can only buy a truck that fits certain parameters, which this one doesn't. Sounds like something the dealership should be aware of doesn't it? So we have to once again make the hour plus drive, take the carseats out, reinstall them in a new truck, and sit around for over two hours (with the aforementioned crazy toddler) for the paperwork to be ready. They'd actually assured us that the paperwork would be ready when we got there since they already had all our info. Plus they tried to get us to put a larger down payment on this new truck. No way were we giving them any more money, we told them to either make it work or give us our money back so we could go elsewhere. Finally, we take home our new truck. It's newer, it's nicer, so after a while I start to feel like it worked out in the end. Then yesterday, my husband gets a phone call letting him know that we need to come back AGAIN to sign some more papers. What are the papers you ask? We don't know because the salesman doesn't know. Well thanks so much for calling without any helpful information, sounds like something that should just be mailed to us because if I go back in, it will be to return your truck and get my money. This has been the absolute worst car buying experience, and I will forevermore tell everyone I meet to never buy a car from Trucks Only.
I wish I could review this a second time for my husband who doesn't want to deal with it.
Our problems with this place continue. Turns out they needed more money for that truck as well. We returned it instead. It's been over a week and we're still waiting on our refund, despite having been assured it would only be a few days. If that money doesn't show up very quickly, I'll be speaking to a lawyer over the damage to our credit, and them not refunding us. This is absolutely THE WORST company.
I should also mention that both times we were there, we were the only customers and we still sat around waiting. They ran our credit EIGHT times. EIGHT. That's pretty damaging to anyone, particularly people who are in the process of rebuilding theirs.
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