I can honestly say the service here has been great every time I have called. I was able to get appointments for spa services within less than 24 hours from when I called. Megan and Helen did my bikini wax and eyebrow wax respectively, and they both did great jobs! Coming here from NYC, where a bikini wax can run you $75, I was pleasantly surprised by the $40 equivalent at Dessange - you definitely get way more bang for your buck in Pittsburgh! The quality is right up there with the nicest spas I have been to. I have yet to get a hair cut or color here so I can't report on those, but I will continue to go back for waxing!