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  • Very disappointed with todays visit. Husband was scheduled for an appt. at 11a. He was placed in a room around 11:15a. It was 12:15p by the time they were ready to attend him. Yes, office staff kept checking up on him and ensuring he was fine. Yes, they told him why there was a delay. But that is a very long time to wait! In addition to the wait there was so much confusion as to what he was scheduled for. They numbed the wrong side of his mouth for fillings. They decided to numb the other side as well. From that point it was a very long uncomfortable treatment. We had to cancel our kids afternoon appt. since our entire schedule was ruined by this long delay. I made a fuss about it and had to make sure that there would be no cancellation fees and that they understood how frustrating this visit was for my husband. We were promised a $35 reduction in our bill. Appreciate the the thought but the cost for services are quite up there. My out of pocket is always a hard pill to swallow. I'll keep an eye out for that credit regardless. 1. My advice to this office is please be considerate of your patients time. No one should wait more than 5 minutes after their appt. time or once they are placed on the dental chair in the back. Long waits and treatment mixups are very unprofessional. If you (drs) charge cancellation fees because you feel your time is valuable, then extend the same courtesy to your patients about their time and the money they pay for your services. 2. The waiting area feels like a dungeon. Extremely small with dark walls and little lighting. Not a welcoming set-up or atmosphere. Makes one dread dental visits all that more.
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