It's frustrating when you order something and it doesn't turn out right. My co-worker and I decided to order a hot chocolate on this cold day, and for some reason the hot chocolate at this particular location was watery. I've drank plenty of Tim Hortons' hot chocolate before and they obviously forgot to add the milk in their machine. What frustrates me is the fact they knew there was no milk in the machine and still gave it to me. As soon as I had one sip of it, i immediately returned it and asked for another cup. Of course, they questioned my drink and after a while they decided to change it. At least they changed it but it was still a frustrating process as there has been a couple of mix ups at this particular Tim Hortons in the past.