The power of customer service. I'm in Charlotte for a week during a conference. After being in classes all day I dont have much desire to go out and sit down in a restaurant. I just want to grab something quick and go back to the hotel. Five guys is located in the epicenter area of charlotte. Its on the second level. There is no street parking and you must walk or use the parking that costs money from epicenter. I went in around 5pm and it was not really crowded. There was 3 or 4 other customers. I was greeted right away by the employee working the register. I believe his name was Billy. He was a great employee. He was happy and joking around and made the experience fun. He was knowledgeable about the food and made suggestions. The restaurant was clean and so were the restrooms.
I ordered a little cheeseburger and it was hot and made fresh while I waited. The fries were also hot and fresh. You can also snack on peanuts while you wait. I'd go back here just for the good customer service if nothing else. Try it out.