I love chick filet. Period. They have a great menu and are very friendly. However, the last two times I went through the drive thru it took over 15 min when the line wasn't long. There was no apology or acknowledgement of it either. The car in front was at the window for at least 5 min. Meanwhile my shake that I ordered was sitting during this wait. I use the app and preorder sometimes but again the line for Drive thru wasn't long. Very disappointed for not just waiting that long but no offer to remake the shake and no apology.
Update: after the management at Chik filet interacted with me I feel much better about my experience. They truly wanted to correct the issue in order to satisfy the customer. Thanks for caring!!