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  • You know, I have eaten at Liliana's many times and they have some very good food but I don't know that I've ever had worse service than what my family and I experience last night when we *tried* to enjoy a meal. Notice the emphasis on tried. From the very beginning, the service wasn't great. It took a long time to even get some water, much less some drinks. On top of that, we had to ask 4 times for a children's menu. We never received it and instead got a brief listing of some of the items on the children's menu. After finally getting our drinks, we ordered our meals. Our appetizers came out relatively quickly, as did the children's meal. Then, we waited. And waited. Then we start to notice food coming out to people who came in after us. Not only had we not seen our meals, but we also hadn't been offered drink refills. We asked our server what was going on. The first excuse was "I'm at the whim of the executive chef." Oh, so the executive chef is determining who gets food and not the order that people ordered? Interesting. So we wait some more. More time goes by and we ask about our food again because now we're seeing people who came in 20-30 minutes after us paying their bill and leaving. This time the server has no excuse or even an estimated timeline and instead offers us some drinks. I would have even accepted a lie about what happened. And while I understand that people order different items and some things take longer than others, none of us ordered complicated menu items and that doesn't excuse having people sit for almost two hours without having their meal served to them. Finally, as we approached the two hour mark, we all decided we had had enough and told them we wanted to pay the bill and leave. The server did me the favor of "Drinks and Meals are on them." Really? WHAT MEALS? If my meals are on the house then can I please have them? So, we left and sorry Liliana's but you lost our patronage.
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