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| - Honestly, this AMC was a pretty big let down. It's not at all clear from the area how to even find the movie theater; from our spot in the parking garage, we probably wandered around the Esplanade for 10 minutes before we found stairs leading to the theater. Upon walking inside, there is no immediately clear direction as to what you're supposed to do; we bought our tickets online, so we assumed that we had to check in or get printed tickets somewhere. Nope, apparently not. The only counter in the front lobby is for something called premiere guests. We actually didn't ever have our tickets checked once... So, good thing we're not terrible people and didn't lie about where we were supposed to be, I guess?
We were killing some time before our movie started, so we headed to the bar to check out our food and drink options before we went to sit down in our auditorium. We were there for a while before a bartender addressed us, and when we asked to see a food menu along with the drinks, he seemed a little taken aback and had to call on another employee for help. The other employee scampered off and returned a few minutes later with a food menu. Not a big deal, but a little confusing as to why they don't have those on hand.
We went to our auditorium, and pushed the call button upon making our food/drink decisions. Now granted, we were sitting in the back row. But, it was probably a full 40 minutes between the time we pushed the call button and when an employee actually arrived to take our order. It seemed that there was only one server working our entire auditorium, so she started with the front row and wound her way back to us. We felt really bad for her, as she was clearly flustered and overwhelmed. When we asked about their gluten free options, she said she'd return with a list of which menu items were gluten free--no dice, she said it "wasn't where it's normally kept" so we kind of just had to gamble on it. Our food came out probably half an hour later, which was more or less expected, but we didn't get water until probably a full hour into the actual movie itself (which, for the record, started about 40 minutes after the posted time).
The whole shebang just seemed super unorganized, and was an unnecessarily stressful movie-going experience. Our checks weren't brought out until the movie had fully ended, and the party next to us actually just walked out without paying; I can't speak to whether or not they meant to, or just genuinely forgot that they hadn't yet paid, but it was kind of a bummer for the already-stressed server who was clearly overworked and definitely should've had some help.
The one upside? Super comfy recliners. Unfortunately, we weren't able to make full use of them, as there is a little wall between your seat and the row in front of you. Even sitting up fully, I probably couldn't see the bottom two feet of the screen. When I was fully reclined, I was missing about the bottom 50% of the movie. Cool.
Definitely will be sticking with Roadhouse in the future.
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