Brownlee Jewelers has been in the downtown area for many, many years, but I had forgotten about it. I saw their ad once for watch batteries, went in to get a battery for my Movado ESQ, and now I am a fan. The customer service is the best in the land. The manager, Teresa, takes time with you, and I know from experience that she HAS experience in the product and with the people. Visit once and you will be a fan just like me!