In my opinion, Worst experience I have ever had from a dealer's service department. Sorry, I will never go back. When I picked up the car...ALL of my 12 radio pre-sets were changed to rap/urban radio stations. Hmmmmm. For many years I had blind faith, and trusted them with their recommendations and had empty pockets, well no more. One of the last things this service department told me...my car needed brakes, urgently needed brakes, well I took the car to another company and was told, it was just brake dust. (That business just was given a 5 star review btw) My brakes are fine, and do not need to be replaced. That as they say was the icing on the cake. Goodbye and good riddance.