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| - Let me state, this is more of a PSA, and not an attempt to bash this salon or the stylist. I am not even going to mention her by name because my purpose is not to destroy anything or anyone. There's a lot of positives here- professional stylists, it's open and airy, with windows! very important in my book to see what you look like in real life. They are animal lovers, have cool artwork, offer water, tea, and so on. I had been going to this salon over the past year and had pleasing results which is why I kept going back.
So here's my PSA. Know what you want. Best thing to do would be to take along a picture of what you want. If you are not exactly sure and want the stylist to hook you up, don't be afraid to be vocal about what you do not like. Be vocal about what you do like. Stand your ground! It's your hair, your appearance, your hard earned money. You need not be bosom buds with your stylist, but there has to be a level of respect and understanding. They should be listening and not dictating. They can offer their opinion and suggestion, after all they are the professional, however YOU have the final say. Don't be afraid to ask questions!
My appt. for this day, was for 11:30am, for a root and highlight touch up from a balayage I had gotten a year prior. Now before this visit, I had gone to Philip Pelusi's in MVL, 2 months prior for a root job. Why there? bc I needed it done asap. It was a Monday, when most salons in the 'burgh are closed, and they fit me in right after work. So at that visit, I asked about touching up my balayage highlights. The stylist explained, based on what I was looking for, was that all I needed were highlights on the top parts of my hair. She said I did not need a whole balayage. She explained clearly, and did not push this service on me, but rather gave me a quote and let me decide. THIS is how a professional stylist should be, respectful and responsible. Why did I not return there? For one, they're in a mall with no windows. Second, as I'd been to MCN times before, I felt comfortable going there.
Back to this fateful day. I had worked with this stylist before. She wasn't particularly warm and fuzzy, but she got the job done and that's all that mattered. Also, the one I wanted wasn't available for that time. I went in at 11:15am, and left almost 4 hours later! What, how!?! *deep breath*. Root touch up, easy enough. However, for the highlights, she said that because I had balayage done prior, that was what I HAD to have done again. She did not offer other options and foolish me did not ask. Not only is this way more expensive (look at my receipt), it's more time consuming. Instead of questioning this and refusing, I went along and kept my mouth shut even though this was NOT what I wanted. While my master stylist (for those of you who don't know, they are the highest level of skill and cost the most) painted my long tresses, as part of light banter, I asked her recommendation of an Italian restaurant in the area. She quickly snipped that she could not talk and paint my hair at the same time. Uh... what?!! (head cocked to the side). You're a freakin master stylist and you can't talk and paint at the same time! At the least, tell me cordially, to give you a few minutes and after you're done painting, you can let me know. Now my spirits began sinking, as I was at the mercy of this brut stylist who was totally killing my beauty buzz. A half hour into my appt, another client sat down to my left. She happened to be getting the same exact treatments as me, by my stylist! Here we were two peas in a pod, getting simultaneous treatments! They had a long standing relationship, so the communication my stylist could not offer me, naturally did not apply to this woman.
Once my highlights were on, I went to the side area to wait for the color to "take". So did my fellow pea. Difference was, I sat for hours because apparently reds take a very long time. Her, nope. She was done, got her hair blown out and styled, as I witnessed with my own eyes, and left to get on with her lovely day. I continued to painstakingly sit and wait. No idea where my stylist was most of the time. She offered water but should've given me a sandwich by that point. She didn't even wash out the color properly. I scratched off thick dye for days! I let her know how upset and I was about everything. 2 hr wait I understand, almost 4 with no blowout or styling?!! She offered no apology, but instead with a condescending smirk, said it was because of the service I requested. I informed her that she needs to let the customer know what to expect next time. I decided to leave with my hair wet. I could not bare to waste anymore precious time. Almost 4 hrs, wet hair- not $255 looking hair either, rudeness, $255 with tip (cuz I'm a sucker and can't not tip) sums up my harrowing experience. I've since fixed it myself at home, and been to PP for root jobs. Don't EVER put up with this! Read my PSA so this does not happen to you!!
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