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| - Don't take this airport shuttle!! I repeat DO NOT waste your money on this airport shuttle.
My first time flying to vegas, we get out of the airport and the grayline shuttle is the first I see.
One way = $6.50
Roundtrip = $12
Sounded like a great deal, so we bought a roundtrip ticket for $12 and got on a shuttle and we were off. It took them a couple stops until they got to our hotel. It was very easy and nice...so far so good. The shuttle had signs all over about tipping the shuttle driver. So make sure you tip the shuttle driver, he's nice and takes care of your luggage.
If I were to judge based on the trip from the airport to the hotel, I'd say 5 stars. But here comes all the drama...
We called the number on our ticket to confirm a pick up. They told us, 7:05pm at the south entrance of our hotel. So we made sure that we were there a bit early. We arrived at the pick up place at around 6:50pm. We waited...and waited...7:05pm passed by....then 7:15pm. So then we decided to call, the dispatcher lady told us to call back at 7:20pm because the driver has a 15 minute window due to traffic. Thats understandable. So 7:20pm hits...we call back...the dispatcher then decides to check with the driver. She then lets us know that the driver already came to our stop at 7:09pm and picked up 3 passangers.
WHAT??? We were there at 7:09pm and we did not see any grayline shuttle. Maybe the driver picked up 3 passangers, but it definitely wasn't at 7:09pm, it had to be before 6:50pm when we arrived. Plus we made reservations to have 4 passangers picked up. Obviously there was some lack of communication between the dispatchers and the drivers. Or the drivers just can't count...either way, the next shuttle that was able to pick us up would have been at 8pm. No bueno.
At the end we took a taxi to the airport, which ended up costing us all the same as the shuttle. Once we got to the airport and checked in, we went to the grayline kiosk to get a refund, and the lady there said they don't do refunds and we had to fill out a form and mail it in. Luckily our plane was delayed, and so we all sat there at the airport writing our complaint.
Next time, I will either take a one way shuttle or a taxi. But never again will I take Grayline....Liars.
****************UPDATE**********************
Just got my check for $6 refund in the mail. No note, no sorry for your inconvienence...just a check. Thank you Grayline for reading our complaint and mailing us a check back for half of our fare. However, my rating still stands.
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