I've actually cooked at this chain in what seems like a lifetime ago. Overpriced bar food (fried stuff, quesidillas, wings, etc.), cliche overdone atmosphere, cafeteria-like open atmosphere, and most notably- exceptionally abysmal service.
I waited 10 minutes at a less than crowed bar for a drink. Bartender noticed me, explained how busy she was (pet peeve of mine) and assured me she's serve me on just a moment. Another 5 minutes pass and the bartender serves another customer. So I walk away and have my girlfriend get me a drink.
After about 40 minutes I attempt to get another drink. 5 minutes pass and I finally get the bartenders attention. "Be with you in a moment." Fine. Finally get my drink (bud light draft, really complicated) and ask to be closed out. Presented with my card and the receipt. No pen. I proceed to wait 10 minutes for a pen while she races around making drinks. Atrocious service.
Nice patio though.