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  • We contacted Daryl initially to help us identify/address a source of a moldy smell in our home. He had extraordinary reviews, so we provide this one just to present our different experience. He was immediately reachable, very prompt with arranging a home visit, and always very confident in his assertions. While his speed in identifying our problem and readiness to discuss his (possibly excellent) credentials repeatedly would be a positive to many, we felt that he reached his conclusions a bit TOO quickly and mentioned his background and all his competitors' inadequacies TOO frequently. Possibly just a clash of personalities, but... We weren't feeling confident in the diagnosis and remediation he proposed and looked for another opinion just to do our due diligence (but we are certainly NOT experts). We subsequently learned of a few red flags: (1) MoldEx does their own specimen collection (not the actual testing, though) which other contractors believe is a conflict of interest (i.e., there's an incentive to find a problem and to prove that the work has resolved it). (2) A more thorough inspection revealed an entirely different source for our moldy smell which would NOT have been addressed had we gone with the MoldEx remediation plan. During this process (before we found what is likely the right source), we contacted Daryl to ask a few follow-up questions, planning to hire him. I must have given him the (totally incorrect) impression that other contractors were standing by to do the work for us, because his brief response was that he was busy and must pass on our job. "I'm sure the people providing you with this information will be more than happy to take care of you", he replied. We took this to mean that he was offended by our potentially getting other opinions. We felt rather put off and left a fairly scathing review. Next day he called to inquire about it (I appreciated that). I explained what our concerns were and that we did not, in fact, have any other options available to us. I revisited my questions with him; he told me he'd talk if I took down the review (I was unimpressed with that). He called the next day when I hadn't, then tracked down my spouse's work number and left a message there. We were left with a fairly sour taste.
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