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  • Absolutely a positive experience with these people. After returning from a five day out of town conference, I discovered I had a leak in the tube that allowed water to go into the toilet. It had flooded the bathroom and was starting into the bedroom. This was 9 am in the morning. I called one of the majors who told me they could arrive around 4 pm but for an extra $125 dollars they'd get someone out sooner. I scheduled it and they'd call when someone became available. I happened to remember Rosie on the house a fixit talk show on 92.3. They always suggested Benjamin Franklin Plumbing so decided to talk them as well. They told me they would have someone out within an hour and at no extra fee. They couldn't have been nicer over the phone and told me about the service plan that I will talk about later. I called and canceled the other. What made the early as possible arrival is that I live in a condo where they have to turn off the water to ten condos and not just mine. To make a long story short, I ended up spending $1700. My place was built in 71 and just needed some major plumbing help. What I appreciate was that Dave, the tech stayed from 10:30 am to 6:30pm to get all of what really needed to be done. He explained step by step everything he did and why. you might say boy was this guy taken for a ride which is not the case. My Father was a contractor who did this sort of thing so I may not be able to do it myself but know when it has to be done. I phone out that my tub had rusted through and was leaking into the floor among other things. I would recommend asking for Dave particularly, he is clean considerate and explains all. if there were more stars to give him and this experience. Dave also called a service for me that does restorations after a flood.Rocky Mountain Restoration-480-309-2524.They gave me an idea of how much damage might be done but had to wait to let it dry before they could tell me for sure. I told them that it might be a while before I can afford what they might be suggesting. They had the courtesy to loan me a dehumidifier that if I run it until monday-the whole weekend, it can really minimize the damage in the walls and floor. It is quite possible that as a result the work that is going to need to be done may be minimal. As they said it takes the water out before mold can start. No credit card no nothing a free loan. Nice to have Dave recommend a group like this-especially since my father's company use to do resorations. Another thing I can't do myslef but sure know what to look for! About the service plan. Benjamin Frankling Plumbing has a $14.99 a month service plan that will end up saving me quite a bit of money for what else I know needs to be done. It saved me 15% today and they waived the $65 initial fee for a new customer. Good experience!
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