Horrible experience. The customer facing assistant is obnoxiously rude and does not know how to properly treat customers. The technician is not well qualified either and they kept my Sony TV unrepaired for 1 whole month, eventually returning unrepaired saying they couldn't procure the parts (my TV was barely 2 years old). The service report, after paying 50CAD, was that "Tech cannot do anything. It is either the main board or the panel". I fixed it myself, eventually, by getting the parts from eBay. Don't expect this center to be customer friendly or well qualified. The technician's skills may be a bit better than those of Geek-Squads though.