this rating is based on Fridays for the past 6 months, when I need to make multiple transactions...the staff is ok but knowingly it will be a busy day why would you only have two tellers when there is 6 windows available!? I've experienced other patrons calling out the management while standing in line...and its pretty embarassing to see these managers have a deer in the headlights look and give a robotic answer why there isn't enough tellers! One of them gave a patron a sarcastic remark...pretty funny but very unprofessional.