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  • Initially, I was unhappy with Soft Touch Moving & Packing. After signing my estimate, I received an email stating that it had been "signed & filed". Five days before the move, I called just to verify the time that they would be there, and make sure we were still on schedule. They advised that they had no record of me signing the estimate, and that my Saturday slot was no longer available because I didn't call to book after signing the estimate. I was told that Sunday evening was the best they could do. Fast forward to Sunday - Scott called about 45 minutes before they arrived, and they showed up right when expected. Scott, Dillon, and Lisa were all very professional and efficient. I was quoted for 3 hours, and they actually finished the entire move in less than that. They provided their own materials, for no additional cost, and also disassembled, and reassembled a desk that wouldn't fit through the door. My positive experience with the movers definitely outweighed the snafu with the scheduling. I would highly recommend Soft Touch, just be sure to call to schedule.
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