LADIES and GENTLEMAN- do NOT go to Tan 7 in Richmond Hill.
This was the WORST tanning salon I have ever been to.
First off- their hours on google are completely outdated. They are NOT open on Sundays- and the owner of the salon said it's not his fault that I didn't check their actual website. They lied and said their bulbs are changed frequently- what they DIDN'T say was that they change every OTHER bulb. Their beds left me with LINES across my entire back, and butt. I was totally screwed as I was prepping my tan for a wedding I was to be a bridesmaid in.
I decided to go in person to share my concerns. He was LATE in opening the store by half an hour so I waited outside in my car. That set a bad image to begin with..
I proceeded to respectively share my experience. Number one rule in customer service is EMPATHY. Instead of empathizing with me, he made some lame excuse that he is a "chemistry major" in university so he knows that that could not have been what caused my horrible burns.
To prove it further- I showed him a picture of my nasty burns which CLEARLY indicate he only replaced every OTHER bulb in the bed.
Instead of offering to fix it- he tried to SELL me more packages and spray tan to come back. He even went as far as talking bad about OTHER salons in the area saying how much better his product is and how much better their service is. THEN he tried to sell me a new lotion I should try using which was OVER $100.
To add to that- he blamed his own receptionist for bad service and said he would fire for her for what she did. I suggested perhaps it's not her fault- but the horrible establishment and management she is working for that isn't TRAINING her properly.
Holding in my rage- I simply said thank you for this I now know that I will never recommend this place to anyone, and that I will never be a returning customer.
I will never recommend this place because of their horrible quality of service and standards. Absolutely disgusting and dishonest. This business will never succeed.