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  • I do not understand why my review is not taken into account for this place's rating. So here's my review from more than a year ago. Last time I went there was at the end of March but it was actually my 5th or 6th time at that place... I love cheesecakes! Cheesecakes at Carole's Cheesecake Cafe are very good, although most of them have no crust but that makes them ok to eat for people allergic to gluten. The staff is friendly at times and I have been offered a hot drink when I only came for take out one lunch time, which was nice. Their soups are excellent, healthy and very tasty. Now despite all that, I am not sure I would go back there: the service is slow (went there for lunch, went there after work, went there for dinner... it is always slow!). Last time I went they didn't check on us to see if we were happy with the food... and that's understandable because the salmon with couscous they served me was terrible, and this is not an over-statement. It was overcooked (probably re-heated in the microwave). The couscous was not good, it was dry and had like lumps in it. I barely ate. I waited for a while for someone to take the plate back and thought that if they'd ask, I'd say politely it was not to my taste and order cheesecake. That didn't happen. They took the plates away and didn't come to ask if we wanted to order more or wanted the bill. 30min later, hungry and tired of waiting, we decided to pay and leave. My boyfriend paid and I stayed a bit behind to tell them I didn't think the food was very good. That's all I said, I didn't want to be mean or anything. The lady shrugged and said "ok", like she didn't care, so i reiterated my statement and asked what she thought, and she totally ignored me. I asked a question, and she just ignored me!! So I left, but I was extremely disappointed. That salmon was actually like $18, which is a total rip-off. That wouldn't have prevented me from going back there if they had done something about it after I voiced my dissatisfaction. Or just listened to me in fact. So... I don't know. If you haven't found a better place for cheesecake, if you have 2 hours in front of you and don't mind slow, unfriendly service, you can go there! Hopefully your experience will be better than my last one. ( I don't see how it could be worse actually).
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