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| - I'm simply amazed by the rating for this place. It's very, very expensive for the food quality and taste, and obviously the service isn't there. I visited a few months ago with a family member who raved about another location (St. Clair?), and all of the one-star reviews are right on for this place. Here are my biggest issues:
1. The burgers aren't really customizable. This is absolutely not a build-your-own-burger place like South St. or Hero Burger. This is a problem because the vast majority of menu items have numerous toppings.
2. The staff are not well-trained and lack focus. For example, I went to the counter and tried to order one of the burgers - I think Le Croissant du Paysan? - with a bacon patty instead of the beef. There was some mumbling between someone at a grill and the cashier and I was told that they can't do it. I mentioned this to one of the people with whom I was dining, and they essentially said that it's ridiculous that they can't make that sandwich with the one substitution. My dining companion went up to ask and was told that they were out of croissants and simply could not make the burger with other bread. This was in no way communicated to me, and I can see no reason for this policy. The cashier was, to me, much more concerned with talking to other staff than with telling me why they can't make the burger.
3. The food quality is appalling. Everything - every single thing the four people at our table ordered, with the exception of drinks - was dripping in grease. The bacon patty that I ordered on the side to have something to eat tasted like low-quality reconstituted ground pork with an oily feel and gross smoky flavor. It actually reminded me of walking past a group of people smoking cigarettes. The fries, despite the grease, are salty and not crisp. I tried the bacon, fudge, and sea salt shake and it was extremely salty and meaty, barely tempered by weak artificial-tasting chocolate flavor not even on par with a shake from McDonald's or Burger King.
I ate a few bites of the bacon patty, maybe 20% of the whole thing, and a handful of fries. On the drive home, I felt the food sitting like a lump in my stomach and the taste in my throat was sickening. I'm so glad I didn't spend more on an actual sandwich or one of the ornate poutines.
Zero stars. They take basic ingredients and transmogrify them into literal garbage.
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