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  • Not cool!!! I've only ever visited the Phoenix location and had outstanding food and service. Tonight has been COMPLETELY UNACCEPTABLE! We were entertaining clients and the experience couldn't have been worse. I made the reservation for 11 a week in advance. We arrived at 6pm and had clients who had to catch planes at 9pm. It took more than 45 minutes to take our order. At 8pm after repeated requests on the status of our order and communicating that we had travelers on a tight schedule we were told that one of the entrees was burned and it would take longer. When we then asked to speak to the manager so we could explain the situation, we were given nothing but attitude. At that point we had had enough and got up to leave. The owner met us at the door and threatened to call the police if we didn't pay the bill. He then offered to give us $200 in gift certificates. Hmmmmm.... Why can't he just accept his mistake and take care of the bill? At least we would have given this place a second chance. Instead he refused to provide customer service and told us not to tell him how to run his business! As we stood outside and argued with him for 15 minutes, 3 other parties left and told us it took over 2 hours for them to get their food. Come on people! I understand that mistakes happen, but for crying out loud just fix it!!! I will NEVER set foot in this place again, and I'm guessing neither will the other 30 people who exited along with us.
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