We ordered a pizza with half spinach and they forgot to add it. When my sister told them, they took back the pizza and just threw it on the top. My sister, feeling dooped , asked why they would just throw it on, to which they replied "that's our policy". This seemed unlikely...and my sister felt like it was just thrown there so they isnt have to make another. She left with the pizza because anyway because she was in a hurry. She came home and told me the story and I called the manager. Who apologized repeatedly. He defiantly made us feel a lot better about the situation.
It's not just about customer service...it's about how you handle a customer complaint. Bravo! 5 stars.