The bakery employees were nice, but I would not recommend ordering cakes from this bakery. My order was botched from the beginning. There was no direction on the design so I chose one from their book of selections. The young lady who helped me, although very nice, was not trained at all and could barely take my order. On the day of pick up, the cake didn't look anything like the picture I had selected from their book. I was given excuse after excuse and finally told the pictures were outdated and not even for the AZ location. They tried to tell me what I should have done rather than rectify the situation. I was told the staff up front only knows how to box cupcakes and make shakes. I was extremely disappointed in this bakery and left the shop in tears. I expected more from this shop and was saddened to hear the lack of training being given to employees. I will never come back to this bakery for any reason at all. There are too many bakeries in the valley that have excellent customer service, well-rounded staff, and exquisite cakes to offer. In this day and age, we allow for social media to be our form of customer service (as depicted by one of the bakers at this shop). At these prices I believe everyone deserves top notch service by real human beings.