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  • My lovely lady surprised me with a birthday dinner to this Keg location. It had been 5 years since my last visit, so I was excited. We learned about the history of the mansion and how it is one of the most haunted places in Toronto! The Victorian decor is unique, though the ambiance was busy and loud. We ordered a bottle of Chianti, of course fillet steaks, and settled in for our celebration dinner. The Keg overall has some of the most superb customer service of any restaurant I've ever seen. After receiving and starting on my steak, the waitress was worried that it was more on the rare side, and immediately offered to have it cooked properly. She even had the manager attend to ensure everything was to our satisfaction. I didn't want to ruin the pace of such a special night, and I can enjoy a steak that's slightly more rare than medium rare, so it wasn't worth making a complaint of it; though, I do know that the Keg takes the quality of their food extremely seriously and I have seen a friend have a meal replaced and comped for the same issues. Any other day I would have let them redo it, and I would probably get the staredown from my date for doing so; the Keg sets the standard for restaurant customer service. At least the cake was free anyway... maybe because t was my birthday!
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