Visited again and had to give them another star. Things were much better than my first experience. First, my nail tech Tony (I'm not sure if that's the correct spelling) was AMAZING. He knew exactly what he was doing, was incredibly friendly, and made my nails look gorgeous in no time. Best manicure I've ever had, so I'm really glad I decided to give Cachet a second chance. Also, this time there was a new guy working there - Brandon - who made the entire experience! He did a fantastic job making sure my friend and I were well cared for and he definitely brings the personality that Cachet was sorely lacking on my last visit. The way he treated us felt much more like the service you would expect going to a high end spa. Last time people seemed nice, but it was more or less what you get everywhere else, in a newer, prettier package. That combined with my bad service made it look unlikely I'd use them again. Now that I have an amazing nail tech Tony and can look forward to being so well cared for and pampered by Brandon, I'll definitely be back again with friends. Those two made me a believer!