Ok so, I;m not all that impressed with Zara. Apart from their personal being stuck up and a bit snooty, I don't think I'll be returning anytime soon.
Allow me to explain. I recently purchased a pants (size 30, which normally fits) bought it, went home to try it on and I couldn't even close the button. So I returned them and went for a size bigger(size 32) thinking that will fit. So I tried them on at home and guess what now they two big. Sadly I missed placed my receipt and called them up to see if I can do a simple exchange, in which they told me that with no receipt I could not do a exchange or get a refund. Most stores I've been too at least try to help you out if you don't have the receipt, as long as the tags were still on it was never an issue unless u wanted a refund. But in this case it was a simple exchange for a different size.
So I might have to rethink going to that store in the future