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| - I have always been very careful whenever a relatively large amount of money needs to be spent. In the beginning of August, I decided that I wanted to have the windows of my new Mercedes SLK 350 tinted. My first task was to research various window tint film manufacturers, including 3M, Llumar, and SunTek. After speaking with several customer relations people at these manufacturers, I decided to go with 3M's Crystalline series because of it's superior UV protective and heat-reducing properties. Following that, I needed to find the best vendor to apply the film to my car. No matter how good the tint product may be, if it's not applied correctly, it can't be effective and hold up over time. I found seven 3M dealers in my area, and I called each one of them. The reviews on Yelp about each of these vendors was extremely helpful in my search for "the best" window tinting vendor. Based on the reviews of Cactus, I decided to go to Cactus Window Tint's store. When I arrived, Rick was there and spent a lot of time with me going through the different alternatives. He was extremely patient, and he answered all of my questions. He also invited me to visit the back of his store where the tinting work is done. The work area was spotless. Because of the many reviews I read on Yelp about Cactus Window Tint, as well as all the incredibly wonderful things I had read about Rick, I made an appointment and the work was performed the third week of August. When I picked up the car, I was extremely happy with the quality of their work. As I drove the car home, I marveled over how much heat the tinting was able to block.
Unfortunately, a few days later, I accidentally scratched the film on the driver's side window. I called Rick, and he told me the bring my car in that afternoon, and when I arrived, he asked me if I could wait about an hour in their very nice waiting area (with free wireless Internet connection). He replaced the damaged film, and he didn't even want to charge me for it. Because of my extremely satisfaction with his services, I insisted on paying him despite his protests.
What more can anyone ask: an excellent product, excellent application service, caring people, and a very competitive price. Rick is a great person who has a lot of feeling and concern for his customers. Because of him, and the quality of the work his professional technicians do, I will never go anywhere else in the future for window tinting! In fact, I'm now considering using Cactus for window tinting several windows of my home.
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