It took 7 weeks to get an appointment with Dr Sauter. I had some stuff going on physically and within the 7 weeks things became worse, but I had an appoointment for today at 11am and figured I will be able to discuss what has been going on. I got to the appointment at 1030, after 30 seconds they called me to the front desk, that is when I was told that he had an emergency at the hospital. They haven't heard from him so they don't know when he will be here. You can choose to wait but we don't know when he is coming or if you will be seen, or you can reschedule but we have no appointments in the near future you know what it is like. Yeah I know, I waited 7 weeks, how do you make someone wait another 7 weeks for a resched. How do you not call them either and say the doctor had an emergency??? Listen, I am from New York and went to an OBGYN on Park Avenue who was not in a practice with partners and of course he had deliveries during office hours, the staff would call and say as soon as the doctor arrives he will see patients and we will be here all night until the last one is seen. If you choose to reschedule we can see you the next day or a day later not months and months especially after already waiting months to get an appointment.
I know that if I didn't show up for my appointment I would be charged, if I was late for my appointment I would be told you were late and someone else took your appoint.
The office staff did not handle this in the right way especially after I said I have some issues that need to be addressed. You obviously don't care about patient care.
If possible this doesn't even deserve a 1 star no star is more like it