| rev:text
| - Please read, share, etc.
I need help making things right here:
For an insurance company that seems to truly value assisting their policy holders, Progressive, I have to say, has been the most disappointing experience I have ever had. I was in an accident back on October 12, 2016 due to a transmission failure. The repairs for my car were initially quoted with a completion date within 2 weeks. I was provided a rental car and everything seemed to be going smoothly.
Then, seemingly every three days, the completion date was pushed back due to a part that had been placed on backorder. Eventually, after a month of waiting, the repair extended beyond the time my plan covered my rental car, so I was forced to return it with no other transportation options.
Establishing any sort of contact with my claims representative was difficult, and I was often left in the dark in regards to my questions and requests for more information.
I have been without a car for over three months now. OVER THREE MONTHS...for a 2-week repair! Progressive has not provided anything by way of extending coverage, and has in fact, doubled the amount I am paying them for my monthly insurance payment, despite having no car to drive.
After doing legwork on my own, I was able to procure the part that had been supposedly causing this delay...at the Beach Ford Dealership right down the street. Progressive insisted that installing this part was the only thing left to be done.
I coordinated the transfer of my car from the Progressive shop to the Beach Ford service center, where the part would be installed. Ford had since informed me that, not only did Progressive fail to complete the repairs they assured me had been resolved, they also failed to perform the appropriate diagnostics on the vehicle. I asked them to give me the details regarding the transmission failure that caused the accident multiple times. They still have not looked into this...the CAUSE of the crash.
Beach Ford is currently trying to order the additional parts to complete the neglected repairs. Progressive called to collect their $250 deductible last week, insisting that the payment had to be made. I have spent well beyond the cost of my deductible and cumulative policy in payments for transportation while my car has been sitting in their shop. I couldn't cancel until the repair was complete, but it is clear now that Progressive had no intention of completing the repair. Instead, they intended to hold the car indefinitely while raising my rates. That, everyone, is theft.
Clearly, the service I have been paying for was never provided. I have been a policy holder for two years. This is first time I have needed to use my plan. I am so disappointed and frankly surprised that this is even permitted. If you are considering this company for auto insurance, look elsewhere and save yourself the time, money, and headache.
I still don't have my car. Beach Ford has found other repairs that Progressive failed to complete.
|
![[RDF Data]](/fct/images/sw-rdf-blue.png)
![[cxml]](/fct/images/cxml_doc.png)
![[csv]](/fct/images/csv_doc.png)
![[text]](/fct/images/ntriples_doc.png)
![[turtle]](/fct/images/n3turtle_doc.png)
![[ld+json]](/fct/images/jsonld_doc.png)
![[rdf+json]](/fct/images/json_doc.png)
![[rdf+xml]](/fct/images/xml_doc.png)
![[atom+xml]](/fct/images/atom_doc.png)
![[html]](/fct/images/html_doc.png)